Quality and Excellence for all of Latin America
through our virtual school.
TERMS AND CONDITIONS OF SERVICES OF LATAM GLOBAL SCHOOL (LGS)
Last updated: September 03, 2024
LATAM Global School is a primary and secondary education institution, authorized and regulated by the Florida Department of Education in the United States of America, headquartered in Jacksonville, Florida. We offer our academic programs through virtual education and homeschooling modalities to individuals worldwide, with a special focus on Latin America. Our goal is to provide students with the opportunity to pursue and obtain an academic degree certified by the United States.
Through this document, LATAM Global School presents the terms and conditions of the services provided, which are communicated to and accepted by the beneficiary at the time of signing the educational services contract or when using our platform or services.
Objective: The objective of these Terms and Conditions is to establish the policies, procedures, and expectations of LATAM Global School to ensure an effective, safe, and fair educational environment. These terms provide clear guidance on the responsibilities and rights of students, parents, and academic staff, as well as the rules and regulations governing the school’s operations.
Scope: These Terms and Conditions apply to all enrolled students, their parents or legal guardians, and the staff of LATAM Global School. They include, but are not limited to, policies on admission, enrollment and payments, technological requirements, academic conduct, privacy and security, attendance and absences, academic monitoring, suspension and withdrawal, graduation and transcripts, university applications, additional services, and contact and support.
By accepting these Terms and Conditions, all parties involved agree to comply with the established policies and procedures, contributing to a positive and structured educational environment.
LATAM Global School (LGS) is a virtual educational institution that offers academic programs through its website, mobile applications, and other interactive means. These programs are the exclusive property of our institution and are collectively referred to in these Terms and Conditions as “LATAM Global School,” “LGS,” “we,” “us,” or “our.” By accessing any of LGS’s programs, you agree to these Terms and Conditions, as well as all legal notices published by us regarding the institution (collectively, the “Governing Documents”).
Governing Documents:
If you do not agree with any of the terms set forth in the Governing Documents or these Terms and Conditions, you should not use the programs or services offered by LATAM Global School.
Modifications
We reserve the right to modify these Terms and Conditions at any time at our discretion. Modifications will be effective immediately upon publication on our website. By continuing to use LGS’s programs after any modification, you agree to be bound by the revised terms. We recommend periodically reviewing these Terms and Conditions to stay informed of any changes.
At LATAM Global School (LGS), we offer a variety of educational services designed to meet the needs of our students. We provide different academic programs ranging from kindergarten to high school, allowing students to progress at their own pace and customize their learning experience according to their preferences and educational goals. Elementary (kindergarten – 5th grade) is offered in English, and the Middle and High School programs include options in both English and Spanish, with structures that ensure a comprehensive and high-quality education, preparing them for higher education or the job market. To learn more about our programs, see the Academic Programs Policy.
Additionally, we offer two study plans: the Cerebrito Plan, which includes a weekly tutoring session, and the Homeschool Plan, providing continuous access to our educational platform and communication with teachers to resolve any doubts. Learn more about the available plans in our Student Plans Policy. Students can switch plans according to their needs as established in the Payment and Billing Policy.
Students have the option to purchase additional tutoring sessions, extra courses, and other additional services. For more information about these additional services and the conditions, you can consult the Additional Services Purchasing Policy.
Furthermore, at LGS, we offer extracurricular activities to provide different spaces for socialization and development for our students. We have a variety of events and activities designed to promote social interaction, hands-on learning, and active participation from both students and their families.
To learn more about all the extracurricular activities and the benefits they provide when enrolling at LGS, we invite you to read our Extracurricular Activities Policy.
For those interested in acquiring our educational services at LATAM Global School, we have established an admission and enrollment process designed to be accessible and efficient. You can obtain information about our programs and admission requirements by visiting our website or contacting our admissions team through our social media platforms or our main WhatsApp line
Once you decide to enroll, we will guide you through a simple and clear process, from requesting information to activating your profile on our educational platform. Our goal is to ensure that each student and their representatives understand all the necessary steps and that the transition to our virtual school is as smooth as possible.
For specific details about the admission criteria and the enrollment process, we invite you to read our detailed policies:
Upon enrolling at LGS, each student receives a username to access the academic platform (LMS) and an institutional email account to stay in communication with their teachers and school staff. Additionally, a username is provided for parents or guardians, allowing them to monitor the academic progress of their child or dependent.
To ensure a safe and productive learning environment, LATAM Global School (LGS) has established an acceptable use policy for the platforms and technological services, detailing the guidelines and responsibilities that all students, parents, and guardians must follow when using our technological resources.
It is essential that all users maintain the security of their accounts, use the applications and services appropriately, and respect intellectual property rights. Additionally, the policy prohibits inappropriate activities such as unauthorized access, cyberbullying, and tampering with security measures.
To learn all the details and ensure compliance with the established regulations, we invite you to read the Acceptable Use Policy for School-provided Platforms and Services.
Students must pay the tuition fee and the selected study plan at the time of enrollment. This initial payment activates the student’s academic platform. Tuition is paid only once at the time of enrollment.
Payments are made monthly according to the chosen plan. Invoices are generated three days before the payment due date, and notifications will be sent to the email provided during enrollment. If payment is not made on time, the student’s academic platform will be temporarily suspended until the corresponding payment is received.
For more information, please read our Payment and Billing Policy.
Our school’s refund policy is a set of guidelines and procedures designed to fairly and transparently manage refund requests made by students or their representatives. This policy establishes the conditions under which refund requests can be considered, the criteria that must be met to be eligible, and the specific steps that must be followed to initiate and process a refund request.
The primary purpose of our refund policy is to ensure that students and their families clearly understand when they are entitled to request a refund and what procedures must be followed to make it effective. This includes situations such as enrollment cancellations before the start of the academic program, withdrawals during the beginning of the course, or any other situation defined by the school’s policies.
For complete information on refunds, please read our Refund Policy.
At LATAM Global School (LGS), we promote a safe, respectful, and productive educational environment through the proper use of our platforms and technological services. To ensure that all members of our community adhere to these guidelines, we have established a series of policies that must be respected and followed by students, parents, and staff.
By accepting our services, the user agrees to accept and comply with everything stipulated in our policies, including:
It is the responsibility of those who acquire the services of LGS, including parents, students, and representatives, to stay up-to-date and familiar with the stipulations in these policies, but not limited to them. We invite you to read and become familiar with each of these policies available on our website or policy manual to ensure the acceptable use of our services and maintain the integrity and security of our educational environment.
All information and materials provided by LATAM Global School, including but not limited to texts, images, videos, graphics, logos, documents, and any other content available on our platforms, are protected by copyright. These materials are the exclusive property of LATAM Global School and are intended solely for the educational and personal use of our students and their families.
Use and Distribution of Materials: Students and their families are not authorized to copy, distribute, modify, transmit, reuse, repost, or use the protected content for commercial purposes without the express written permission of LATAM Global School. Any unauthorized use of these materials may result in legal action.
Intellectual Property: LATAM Global School reserves all rights to its intellectual property. This includes, but is not limited to, copyrights, trademarks, and any other proprietary rights over the materials and content provided.
Consent and Penalties: The use of LATAM Global School materials implies acceptance of these conditions. Any infringement of these copyrights may result in disciplinary action against the student, which may include suspension from the platform, and legal action against the offenders.
For more details on copyrights and the authorized use of the school’s materials, please refer to the Acceptable Use Policy for School-provided Platforms and Services.
At LATAM Global School, we value and respect the privacy of our students and their families. We are committed to protecting personal information and using it responsibly and securely.
Collection and Use of Personal Data: We collect personal information from students and their families during the enrollment process and throughout their time at the school. This information is used solely for educational and administrative purposes, such as managing enrollments, tracking academic progress, and communicating with families.
Publication of Special Activities: LGS may use the image rights of students/parents collected in photos and videos during special activities, workshops, group dynamics, etc., and publish them through any of our social media channels as established in our Recording and Image Use Policy.
At LATAM Global School (LGS), we are committed to protecting the privacy and personal data of our users. Our privacy and data protection policy outlines how we collect, use, and share personal information when you interact with our website and services.
For more details, please read the Data Privacy and Protection Policy.
At LATAM Global School (LGS), ensuring a safe and secure online learning environment is one of our top priorities. Our policy sets guidelines for protecting personal information, promoting appropriate online behavior, using technology responsibly, maintaining academic integrity, and ensuring secure communication. It also emphasizes the importance of parental supervision and support and provides procedures for reporting incidents.
To learn more details, we invite you to read our Policy on Guidelines to Promote a Safe Online Learning Environment, available on our platform or in the policy manual.
At LATAM Global School, we believe that education is a collaborative effort between students, parents, representatives, and the school. Each party has essential responsibilities and commitments to ensure an effective and safe learning environment. It is crucial that all members of our community adhere to our policies to clearly understand their roles and responsibilities.
Below are some important aspects regarding the responsibilities of users, which include parents, students, and representatives. By enrolling in LATAM Global School (LGS), students and their representatives accept these school guidelines, acknowledging their responsibility to ensure that all mentioned aspects are fulfilled. This is essential to facilitate an effective and enriching educational experience for the student.
To gain a detailed understanding and ensure compliance with all expectations, we invite you to read the following policies:
By following these policies, you will contribute to maintaining a safe, organized, and productive educational environment, benefiting both students and the entire LATAM Global School educational community.
One of the key aspects of LGS’s responsibilities is the monitoring and reporting of students’ academic progress. Through our Monitoring and Reporting of Student Academic Progress Policy, LGS ensures that each student receives the necessary support to advance appropriately in their courses. This includes automatic progress tracking, intervention in cases of extensive inactivity, and managing low academic performance, involving both the institution and parents or representatives in the educational process.
Additionally, LGS has response protocols in place for technological failures or interruptions and contingency plans to maintain continuity of learning, ensuring that any technological disruptions are managed efficiently to minimize their impact on students’ education. These plans ensure that even in emergency situations, students can continue their learning without significant interruptions.
To learn more about our responsibilities and commitments, as well as the expectations of our users, we invite you to read the Policy on Parent and Student Expectations Toward LGS.
At LATAM Global School (LGS), we understand that situations may arise that require the withdrawal of a student or the cancellation of an academic program. To manage these situations in a clear and structured manner, we have established two specific policies.
The student withdrawal policy outlines the formal procedures for withdrawing a student, whether by direct request from the student’s representative or by the school. This policy ensures that the process is carried out respecting the rights of the students and in compliance with school regulations. For complete information on this process, we recommend reading the Student Withdrawal Policy.
On the other hand, LGS establishes the conditions under which a program may be canceled, as well as the applicable procedures. This may include situations such as low enrollment, force majeure events, or academic or administrative reasons. The policy also details the options and alternatives for affected students, as well as the procedures for refunds and assistance in transferring to other institutions. To learn more about these procedures, we invite you to read the Program Cancellation Policy.
By enrolling in LATAM Global School (LGS), the user agrees that these terms and conditions constitute the complete and exclusive agreement between the user and LGS. This agreement supersedes any prior communication, understanding, or agreements, whether verbal or written, related to the subject matter herein.
Any modification to these terms will only be valid if made in writing and duly signed by an authorized representative of LGS. The user acknowledges that they have not relied on any statement, representation, or warranty that is not expressly set forth in this agreement.
This agreement sets forth all obligations and responsibilities of both the user and LGS, and both parties commit to complying with the stipulated terms to ensure an effective and transparent educational experience.
Our support team is available to assist with a variety of topics, from technical issues to academic inquiries.
Communication Channels: To ensure smooth and effective communication, LATAM Global School provides several contact channels:
Business Hours: Our support team is available Monday to Friday from 9 am to 5 pm EST (Eastern Standard Time, USA). Inquiries received outside of these hours will be responded to on the next business day.
Academic Department: For questions related to academic progress, assignments, evaluations, and any other academic matters, you can contact the academic department via email at academic@latamglobalschool.com.
Admissions Department: For inquiries about enrollment, payments, documentation, and other administrative processes, the admissions department is available to assist you. You can contact this department at admissions@latamglobalschool.com.
Payments Department: Provides support with tuition payments, billing, refunds, and other financial matters. This department also handles the acquisition of additional services. You can contact this department via email at pagos@latamglobalschool.com.
Technical Support: In case of technical issues with the LMS platform, devices, or software necessary for studies, our technical support team is ready to help.